Sales teams rely on phone outreach as the first touch after an MQL is created, regardless of whether the lead source was digital or offline. The current AI SDR only supports digital channels, leaving a gap for any team whose outbound motion starts with a call.

Chili Piper's AI SDR should support voice as a channel, enabling it to automatically dial leads when an MQL is created, mimicking how a human SDR would respond today. This would allow the AI SDR to operate across both digital and voice touchpoints within a single workflow.

Teams that blend online and offline lead sources need their AI SDR to cover the full outreach motion. A platform that offers both digital and voice capabilities together is increasingly the baseline expectation, and missing voice limits how fully Chili Piper can replace or augment the SDR function.