Round robin continuation from current position after reset
emily brink
When a round robin resets, the rotation restarts from the first rep in the list every time, meaning reps lower in the order are routinely skipped or receive far fewer assignments within a given period.
After a reset, the rotation should pick up from the next rep in line rather than returning to the top.
Reps at the bottom of the list shouldn't be penalized by an arbitrary ordering. Continuing in sequence ensures fair distribution regardless of when or how often the round robin resets.
G
Gallagher Wilson
Hugely important to helping us keep fair balance across our team queues at EOM rollover.
E
Elyssa Stewart
Randomize the order of assignees when the round robin resets every month (currently it resets and follow the list)