Reps could view SMS replies from guests in the legacy Chili Piper platform. This capability was not carried over to Fire, meaning reps who receive an SMS reply from a prospect have no way to see it within the product and may miss a response entirely.

Restore the ability for reps to view inbound SMS replies within Chili Piper Fire, matching the functionality that existed in the legacy platform.

Losing SMS reply visibility is a regression, not a missing feature. Reps who send SMS reminders and don't know a prospect replied are flying blind on a high-signal interaction. Restoring this parity is a basic expectation for customers who relied on it in the legacy product and haven't gotten it back.