The Chili Piper Slack integration sends basic booking notifications but doesn't include account-level fields from the CRM, such as company name, ARR, or account owner. Teams currently work around this with multi-step Zapier workflows to replicate what should be native Slack notification behavior.

Enhance the native Slack integration to support configurable notification recipients (assignee, lead owner, specific channels), include CRM account-level fields in the notification payload, and eliminate the need for Zapier workarounds to achieve basic Slack alerting.

Slack is where most revenue teams actually live. Booking notifications that only surface minimal data and require Zapier stitching to be useful represent a significant adoption barrier and create fragile infrastructure that breaks when Zapier configs change.