Track availability slot counts and next-available times per queue over time
Tevin Donyes
There's no way to monitor how much availability a queue is offering to prospects at any given time. Ops teams can't tell whether queues have ample slots, whether backlogs are building, or how quickly the next available appointment is. Without this data, staffing and scheduling decisions are reactive rather than proactive.
Track and report on two key availability signals per queue: the date and time of the next available appointment, and the total number of bookable slots currently available. Log this data at regular intervals or after each booking so trends can be analyzed over time.
Queue health is invisible without availability tracking. A few reps on vacation can silently collapse a high-priority queue's availability without anyone noticing until conversion starts dropping. Proactive visibility into slot counts and lead times gives ops teams the data they need to prevent gaps before they become pipeline problems.
Taylor Jennings
The ability to report on the actual rep availability shown to customers when they submit a Concierge form. Without it, we can't know: how many available slots were displayed, whether available was sparse, and if low booking rates might correlate with low supply at the time of submission
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Amit Zahavi
Allow to notify an admin/user by Slack/Email when Concierge shows no available slots for booking.
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Henry Mills
Looking for a way to see what time coverage we have (and ideally how many slots) we have across all our reps. What i am trying to do is make sure we have sufficient coverage across all time zones
Robbie Wiggins
The ability for customers for customers monitor what the avg. wait time is from form-fill to first availability displayed would be a huge value-add.
Customers can use the minimum scheduling notice, but based on historical calendar availability, it would be very valuable to understand when is the first available time. Was it 1, 2, 3, 4 days from current day, for example?
The fear is that prospects might get discouraged and go elsewhere if the first available meeting is 5 days from then. We're tracking the average time from submission to when they ultimately schedule a call, but not what's first available.
The ability to track this information would be huge
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Jordan Ruas
We would like alerts to come in when we get down to X amount of meeting slots in a given period of time without needing to manually check this.
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Robert Shedd
Yes - this is sorely needed for capacity planning.