The ability to track individual sales rep performance after routing assignment, measuring response times, follow-up completion rates, and identifying reps who aren't acting on assigned records.

Currently, routing systems only track whether a record was successfully assigned, not what happens after assignment. There's no visibility into whether reps are actually responding to leads, how quickly they follow up, or which team members are letting opportunities go cold after assignment.

For example: if routing distributes leads perfectly but conversion rates remain low, there's no way to identify that Rep A responds within 15 minutes with 95% follow-up, Rep B takes 4 hours with 60% follow-up, and Rep C ignores 30% of assignments entirely. Without user-level tracking, teams assume routing is the problem when the issue is actually rep behavior post-assignment.

Performance tracking would measure individual response times from assignment to first action, follow-up completion rates against required activities, and flag reps with consistently poor engagement. This would enable coaching for underperformers, redistribute leads away from non-responders, identify best practices from top performers, and provide accountability metrics for sales leadership.