Support Availability Increments in ChiliCal Scheduler
D
David Andersen
Availability increments configured in a meeting template, such as 15- or 20-minute intervals, are applied correctly on scheduling links but ignored in the ChiliCal extension, which always defaults to fixed 15-minute slots. This creates inconsistent booking experiences and forces non-standard start times, like 8:20, to be edited manually after the fact.
The ChiliCal scheduler should honor the availability increment setting defined in the meeting template, so reps booking through the extension see the same time slot options as prospects booking through a scheduling link.
Teams with back-to-back, non-standard cadences, such as 20-minute CS calls, can't use ChiliCal reliably without risking calendar conflicts or requiring manual cleanup. Consistency between scheduling surfaces is table stakes for adoption.
D
Dillon Kinnison
Our CS users who have fully booked days of 20-minute calls are limited to 15-minute timeslots in the calendar. So if unless they are booking at the top of the hour, the meeting will throw off their potential booking times or they will have to edit the meeting after the fact, disrupting the user experience. My CSM explained that this was a functionality that previously existed but received bad reviews, so I was hoping there could be a setting for this at the user and/or admin level?
C
Christoph Claassen
I have set my availability increments to 5 minutes for a meeting type but i am still only able to book in 15 minute increments when using Handoff