Validation warnings for invalid configuration settings
emily brink
Chili Piper allows admins to save configurations that are technically invalid, such as a lead routing rule using AND logic that can never be satisfied. There's no in-product warning to flag this before saving.
Display an inline warning or error when an admin attempts to save a configuration that is logically impossible or known to produce no results, explaining why the setting won't work and what to correct.
Silent invalid configurations are hard to debug and often only surface when something breaks in production. Catching them at save time reduces support volume, prevents live routing failures, and lowers the bar for admins who aren't deeply familiar with the product's logic constraints.