Provide a centralized admin view to manage all reminder email templates across Meeting Types
in progress (now)
J
Jessica DeBold
Reminder emails are configured per booking link or Meeting Type with no central view to see, manage, or audit all reminders at once. Admins who want to review what reminders exist, identify duplicates, or standardize messaging across the team have to open each booking link individually. There is also no way to create reusable reminder templates that can be applied across multiple Meeting Types, which leads to inconsistency and repeated configuration work.
Chili Piper should provide a dedicated admin area to view, search, edit, and manage all reminder emails in one place. Admins should be able to create named reminder templates, reuse them across Meeting Types, and enforce consistent reminder standards across their team.
Managing reminders one booking link at a time does not scale. As reminder configurations grow in number and complexity, the lack of a centralized view leads to duplicates, outdated content, and inconsistent guest communications that are impossible to audit or fix efficiently.
K
Kristin Fretz
So relieved to hear this! Thank you
Taylor Jennings
marked this post as
in progress (now)
A
Alex Paz-Barreiras
There are product enhancements that can help prevent issues in the future. May I recommend adding one or all of the following to Fire:
- Adding a menu item under Assets to configure Reminder Email Templates and view Meeting Types related to the Template (similar to Legacy)
- When a reminder email template is being edited from the Meeting Type screen, adding a notice when Saving the change with a list of all Meeting Types that will also be updated