Custom sender address for outgoing Chili Piper emails
All emails sent through Chili Piper originate from the user's connected email address. Some organizations want outgoing communications, such as confirmations and reminders, to come from a shared alias or no-reply address rather than exposing individual user emails.
Allow admins to configure a custom or alias sender address, such as noreply@company.com, for Chili Piper-generated emails at the workspace or Meeting Type level.
Sender address control is a standard expectation for enterprise email communications. Without it, companies can't enforce consistent sender branding, and individual rep email addresses get exposed to prospects in ways that may conflict with company communication policies.
Taylor Jennings
Merged in a post:
Hide rep email addresses in outgoing emails
Taylor Jennings
The customer requests the ability to hide user emails in outgoing emails from Chili Piper to prevent direct replies to individual users.
Taylor Jennings
Merged in a post:
Allow agents and reps to use aliases in chat and calendar invites to protect their identity
Emma Carey
Snapchat surfaced a use case where they would like the option to anonymize / or provide alias' in customer/prospect facing touch points. Both have more of a Support / CS use case in mind.
- Chat (primary): showing an alias to reduce abuse through chat
- Booked meetings: showing an alias email in calendar invites to reduce spam or follow ups being sent at large
Taylor Jennings
Merged in a post:
Hide or modify sender's email
Instead of sending emails from Chili Piper user's email, send it from an alias, like noreply@chilipiper.com