Centralized notification preference controls
C
Chitresh Singh
Chili Piper generates numerous notification types, including booking confirmations, reminders, reassignment alerts, and sync failure warnings, but there's no centralized place for admins or users to manage which notifications they receive. Opting out of specific notification types either isn't possible or requires contacting support.
Provide a notification management interface where users and admins can view all Chili Piper-generated notifications and individually opt in or out of each type, with admin-level controls to set defaults or enforce preferences across the workspace.
Enterprise customers with dedicated ops teams and multiple admins need fine-grained control over notification volume. Without it, relevant alerts get lost in noise or admins disable broad notification categories to compensate, neither of which is a good outcome for platform visibility.
M
Mark Delfeld
Customizable email notification - leads are routed for different reasons