A significant drop in Concierge routing volume, caused by a website change, broken integration, or other incident, can go undetected for hours or days without a proactive warning system.

Notify super admins when routing volume drops below a configurable threshold, such as a percentage decrease within a set time window or zero leads routed within a set period.

Without this, teams are flying blind until a rep notices or someone pulls a report, by which time opportunities are already lost.